FREQUENTLY ASKED QUESTIONS
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How long is your delivery time?
Normal delivery time is approx. 3 weeks, depending on the size of the order and the products. If you have something urgent, feel free to contact us and we will do our best to meet your wishes.
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Do you have more products than what is shown on the website?
Yes, we have a wide range. In addition to this, we can make special production - we bring your ideas to life, contact us to get started.
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What are the tax rules for gifts to employees?
For information on tax rules for gifts to employees, visit our content page here.
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Are prices inclusive or exclusive of VAT?
All our prices are quoted exclusive of value added tax (VAT), as we only sell to the business market.
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Do you sell to the B2C and B2B markets?
No, we only sell to business customers (B2B market). We deliver some products as few as 1 piece, so if it's a question of a smaller number of gifts for an anniversary, for example, we can arrange that too!
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What do I do if I'm not sure what I want, but have a specific purpose?
If you're unsure of what you want but have a specific purpose, we have several creative project managers who are happy to help you. Fill in the contact form here and we'll find the best option together and send you a quote.
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How do I create an account as a customer?
Click here or press “Log in” and then “Create account” to register as a customer.
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How do you handle returns and complaints?
For information about returns and complaints, see our terms of purchase page here.
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What is the difference between the different printing methods?
Read more about the different printing methods we offer on our printing page here. Feel free to contact us and we'll find the most suitable method for the products you want.
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What is a vectorized logo?
A vectorized logo is a graphic file that can be scaled infinitely without losing quality and resolution. This is important to ensure that the logo looks good when produced for print - wherever it's used, whether it's on a business card or a large poster. The most common types of vector files are AI (Adobe Illustrator), EPS (Encapsulated PostScript), PDF (Portable Document Format) and EPS (Scalable Vector Graphics).
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What is a pantone color (PMS)?
Pantone colors are a standardized color system used worldwide for printing and design. This system makes it possible to achieve the same color regardless of printing method or material. We recommend using the Pantone (PMS) system, as it ensures an even more accurate color reproduction than CMYK colors are able to do.
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Wondering what the minimum quantity is on the product you want to order?
Contact us and we'll always find a solution.
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Does your company have its own webshop through us, but you can't log in?
You have tried to log in to idegroup.no instead of your company's webshop, replace X with your company name:
www.X.idegroup.no example: www.jernia.shop.idegroup.no
Scroll down to contact us and find your contact person.
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How does IDÉ work with sustainability?
IDÉ's sustainability team facilitates the implementation of sustainable business practices in IDÉ House of Brands. They have a high professional level and work extensively with due diligence and regulatory requirements within the EU. Read more on our content page here.